WHAT WE DO
Consumer Friend provides specialised business support services within the Debt Rehabilitation Industry. We offer comprehensive and compelling solutions for the Debt Review and Personal Insolvency Industries. A key focus of the business is ensuring cash flow optimisation for clients, through unique collections and debtors management strategies.
KNOW ABOUT CONSUMER FRIEND
Consumer Friend was initially a department within the Durban Law Firm Easton-Berry Incorporated.
In 2005, with the implementation of the National Credit Act, the Directors of the Law Firm realized the potential of creating a unique service offering to the South African Credit Industry. Consumer Friend was launched as a separate business, offering comprehensive and compelling Debt Review solutions for Credit Providers in South Africa.
In addition to dealing with all administrative and statutory requirements, a key focus of the business is ensuring cash flow optimization for Clients. Part of this strategy includes a specialist debt recovery entity collecting on accounts which have terminated from their Debt Review plan.
Over the past decade, Consumer Friend has established close working relationships with Debt Counsellors and Payment Distribution Agencies (“PDA’s”). These established relationships ensure effective restructuring of debt and the implementation of realistic payment solutions between stressed Consumers and Credit Providers. System integration and constant development with all key players ensure that Consumer Friend remains the market leader in the Debt Review Industry.
Consumer Friend and its Executives have always remained at the forefront of the relatively young South African, Debt Review Industry. This includes addressing Parliament on Debt Review issues and being commissioned by Parliament to compile working papers on Debt Review for the Portfolio Committees of Justice, Finance, and Trade & Industry. Our CEO chaired the representative body formerly known as the Debt Review Advisory Committee and currently represents the Retail Industry nationally on the Credit Industry Forum and sits in an advisory capacity on the various task teams established by the National Credit Regulator.
We can assist with any stage of the business process using our industry-leading platform to manage large volumes of workflow expertly and accurately.
If the client prefers to manage workflow using their tried and tested platforms, we offer a Remote services option whereby our staff simply log into the client’s system through secured channels and work as one of the team.
We offer a comprehensive data clean-up solution where data needs to be “recaptured” accurately and completely to enhance the client’s data quality and
ultimately their reporting functionality.
Our Business Intelligence team provides our clients with custom made and bespoke reporting packs that can provide value-added insight into the performance of their internal operations (employee performance and workflow management) and debtors payment
Our clients include all stakeholders within the Debt Rehabilitation Industry value chain from cradle to grave.
Special report: South Africa’s unsecured lending crisis
Earlier this year, Differential Capital released a comprehensive analysis of the South African unsecured lending market in which it argued that despite the well-meaning legislation that had created this industry, it was essentially dysfunctional. Instead of empowering disadvantaged South Africans, as was the intention, it had become largely exploitative. “We accept the need for financial […]
Best Retail Finance Credit Provider Award 2019
Dear Friends and Valued Partners. I’m happy to share with you our recent success in winning the “Best Retail Finance Credit Provider Award” at the 2019 Debt Review Awards held recently in KwaZulu-Natal. The Debt Review Awards is an industry Awards Program which is specific to the Debt Counselling and Debt Review Industry. Each year, […]
Consumer Friend Now A BPESA Member
Consumer Friend recently became a member of BPESA (Business Process Enabling South Africa) the recognised Industry Body and Trade Association for the Global Business Services (GBS) Sector in South Africa. BPESA is a not for profit entity dedicated to the creation of jobs and continued development within the industry. It strives to equip the industry […]