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INDUSTRY LEADING

DEBT PORTFOLIO MANAGEMENT

Trusted by South Africa’s leading credit providers
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NCR- Registered Debt Collection Support

NCR-REGISTERED

DEBT REVIEW OUTSOURCE

Ensuring full compliance with legislated industry standards and maximising financial returns
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Consumer Focused Debt Solutions

CONSUMER FOCUSED

DEBT SOLUTIONS

End-to-end technology & credit provider, debt counsellor, consumer, and industry support
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20+ YEARS Leading the
debt review industry

We deliver specialised business support and comprehensive BPO solutions for the debt rehabilitation and debt review industry. Our mission is the optimisation of cash flow for our clients through the implementation of focused debt management strategies and regulatory compliance with the National Credit Act.

OUR BUSINESS IN NUMBERS

YEARS OF SUCCESS

CREDIT PROVIDER SUPPORT

INDUSTRY AWARDS

DEBTS RESOLVED

CLIENTS EMPOWERED

Our Services

Consumer Friend
Full outsourcing of the debt review process by a credit provider to Consumer Friend.
Switch
This next-generation software solution, powered by Slipstream Solutions, enables credit providers, consumers and all industry participants to access debt review data electronically. Advanced AI technologies offer document extraction, recognition and classification.
DREX
A proprietary Debt Review platform providing an end-to-end Software Solution for Credit Providers, Consumers, Debt Counsellors and all participants in the debt review industry.

WHY CREDIT PROVIDERS
CHOOSE US?

We are South Africa’s leading, award-winning debt review portfolio management partner.

We are the only provider to offer a full-service, end-to-end outsource solution.

We specialise in affordable debt resolution – ensuring regulatory compliance.

We seamlessly integrate with stakeholders to represent brands in the debt review process.

Our proprietary technology & workflow tools offer real-time portfolio visibility & control.

We deliver clear & meaningful reporting that empowers smarter data-driven decisions.

Leading institutes like TymeBank, RCS, and WFS trust us to manage their entire portfolio.

ACCREDITATIONS

         

AWARDS

     
2014 – 2025 Annual Debt Review Awards in the Retail Finance category

2024 & 2025 for Best DR Department.

2025 Annual Debt Review Awards in the Short Term Finance category

LATEST NEWS

DREX Portal

DREX Portal

We’re introducing a smarter and simpler way to manage your debt review! We’re proud to unveil our newly updated DREX…

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Debt Review With Dummies

Debt Review With Dummies

Still in the afterglow of a very successful trio of wins at this year’s Debt Review Awards, Scott van Staden,…

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Debt Review Awards 2025

Debt Review Awards 2025

Exciting news! We took home three wins at the #DebtReviewAwards2025, in the following categories: 🏆 Retail Finance 🏆 Short Term…

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CLIENT TESTIMONIALS

“During the past 12 years, our company has worked with Consumer Friend who have provided us with specialized business support services with regards to our debt review book. The company uses a unique collections and debtor management strategy, and we are fully satisfied with the working relationship that we have with Consumer Friend.”
Debbie Minnaar,
The Foschini Group Limited

INTERESTED IN OUR SERVICES?