• Comprehensive Debt Review

    Implementing & managing realistic payment plans

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OUR SERVICES

With our experienced, highly skilled staff, advanced operating platforms and sophisticated systems, we provide multiple solutions.

Debtor Case and Workflow Management:

We can assist with any stage of the business process using our industry leading platform to manage large volumes of workflow expertly...

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We can assist with any stage of the business process using our industry leading platform to manage large volumes of workflow expertly and accurately.

Data Entry:

If the client prefers to manage workflow using their tried and tested platforms, we offer a remote services option whereby our staff simply...

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If the client prefers to manage workflow using their tried and tested platforms, we offer a remote services option whereby our staff simply log into the client's system through secured channels and work as one of the team.

Master Data Management:

We offer a comprehensive data clean-up solution where data needs to be “recaptured” accurately and completely to enhance the client’s data ...

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We offer a comprehensive data clean-up solution where data needs to be “recaptured” accurately and completely to enhance the client’s data quality and ultimately their reporting functionality.

Data insights:

Our Business Intelligence team provides our clients with custom made and bespoke reporting packs that can provide value added insight into ...

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Our Business Intelligence team provides our clients with custom made and bespoke reporting packs that can provide value added insight into the performance of their internal operations (employee performance and workflow management) and debtors payment performance.

Multi-Channel Customer Services:

To service large volumes of queries received either by emails or calls requires staff and systems. We offer three channels to manage ...

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To service large volumes of queries received either by emails or calls requires staff and systems. We offer three channels to manage customer service expectations which include:

- Emails – Managed by our Customer Accounts team
- Calls – Serviced by our inbound calls team or through an IVR solution
- Self Service – Our system portals provide unique solutions to generalised queries which include:

- Monthly Statement requests
- Payment updates
- Debtor Payment solutions
- Document requests

Debtor Payment Adherence:

The goal for our clients is to ensure that the debtor honours their arrangement and settles their debts as per the plan. Our Debtor ...

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The goal for our clients is to ensure that the debtor honours their arrangement and settles their debts as per the plan. Our Debtor Payment Adherence service drives payment behavior to ensure that the debtor is informed of:

- Upcoming payment dates and amounts
- Default payment notifications
- Annual review reminders
- Discounted settlement offers
- Multichannel payment solutions
- Automated debtor statements

Compliance monitoring

Each step in the process, starting from workflow data capturing and call activity, is strictly monitored for quality and compliance purposes by ...

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Each step in the process, starting from workflow data capturing and call activity, is strictly monitored for quality and compliance purposes by Vault - our experienced Quality Assurance and Internal Audit division using QA software and internal audit working papers.

Switch to support:

This unique business assurance function provides our clients with a business continuity strategy for Business Disaster Recovery...

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This unique business assurance function provides our clients with a business continuity strategy for Business Disaster Recovery

Sold debt account maintenance and administration

We manage sold debt accounts at any stage of the credit life cycle and ensure that industry stakeholders are well informed...

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We manage sold debt accounts at any stage of the credit life cycle and ensure that industry stakeholders are well informed of such management thereby facilitating a smooth handover and expert management of these accounts from data, to debtor statements and payments.