OUR SERVICES
With our experienced, highly skilled staff, advanced operating platforms and sophisticated systems, we provide multiple solutions.
Debtor Case and Workflow Management:
We can assist with any stage of the business process using our industry leading platform to manage large volumes of workflow expertly...
Read More
We can assist with any stage of the business process using our industry leading platform to manage large volumes of workflow expertly and accurately.
Data Entry:
If the client prefers to manage workflow using their tried and tested platforms, we offer a remote services option whereby our staff simply...
Read More
If the client prefers to manage workflow using their tried and tested platforms, we offer a remote services option whereby our staff simply log into the client's system through secured channels and work as one of the team.
Master Data Management:
We offer a comprehensive data clean-up solution where data needs to be “recaptured” accurately and completely to enhance the client’s data ...
Read More
We offer a comprehensive data clean-up solution where data needs to be “recaptured” accurately and completely to enhance the client’s data quality and ultimately their reporting functionality.
Data insights:
Our Business Intelligence team provides our clients with custom made and bespoke reporting packs that can provide value added insight into ...
Read More
Our Business Intelligence team provides our clients with custom made and bespoke reporting packs that can provide value added insight into the performance of their internal operations (employee performance and workflow management) and debtors payment performance.
Multi-Channel Customer Services:
To service large volumes of queries received either by emails or calls requires staff and systems. We offer three channels to manage ...
Read More
To service large volumes of queries received either by emails or calls requires staff and systems. We offer three channels to manage customer service expectations which include:
- Emails – Managed by our Customer Accounts team
- Calls – Serviced by our inbound calls team or through an IVR solution
- Self Service – Our system portals provide unique solutions to generalised queries which include:
- Monthly Statement requests
- Payment updates
- Debtor Payment solutions
- Document requests
Debtor Payment Adherence:
The goal for our clients is to ensure that the debtor honours their arrangement and settles their debts as per the plan. Our Debtor ...
Read More
The goal for our clients is to ensure that the debtor honours their arrangement and settles their debts as per the plan. Our Debtor Payment Adherence service drives payment behaviour to ensure that the debtor is informed of:
- Upcoming payment dates and amounts
- Default payment notifications
- Annual review reminders
- Discounted settlement offers
- Multichannel payment solutions
- Automated debtor statements
Compliance monitoring
Each step in the process, starting from workflow data capturing and call activity, is strictly monitored for quality and compliance purposes by ...
Read More
Each step in the process, starting from workflow data capturing and call activity, is strictly monitored for quality and compliance purposes by Vault - our experienced Quality Assurance and Internal Audit division using QA software and internal audit working papers.
Switch to support:
This unique business assurance function provides our clients with a business continuity strategy for Business Disaster Recovery...
Read More
This unique business assurance function provides our clients with a business continuity strategy for Business Disaster Recovery
Sold debt account maintenance and administration
We manage sold debt accounts at any stage of the credit life cycle and ensure that industry stakeholders are well informed...
Read More
We manage sold debt accounts at any stage of the credit life cycle and ensure that industry stakeholders are well informed of such management thereby facilitating a smooth handover and expert management of these accounts from data, to debtor statements and payments.
CLIENT TESTIMONIAL
“We are fully satisfied with the working relationship that we have with Consumer Friend”
Unati Manyela, RCS