About Consumer Friend

YOUR PARTNER

IN DEBT REVIEW PORTFOLIO MANAGEMENT

About Us

Consumer Friend’ was launched in 2005 to coincide with the signing of the National Credit Act into Law.

From the outset, Consumer Friend became the leading name in the South African Debt Review industry and has been consecutively voted as the leading BPO entity in debt review since 2014, when the award was first launched.

Today, we remain at the forefront of service and innovation and are proud to be South Africa’s top performer in outsourced Debt Review services.

Consumer Friend provides the debt rehabilitation and Debt Review industry with specialised business support and compelling BPO solutions. Key focus areas of the Consumer Friend offering include cash flow optimisation for clients and ensuring statutory compliance with the National Credit Act – achieved through unique collections and debtor management strategies.

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About Consumer Friend

WHERE IT ALL BEGAN

Consumer Friend was initially a department within the Durban law firm, Easton-Berry Incorporated – a medium sized firm, specialising in property law, banking and retail collections.

As early as 2000, the firm’s 3 directors recognised that South Africa’s credit landscape was on the brink of fundamental change. A balance was required between legal collections and consumer rights – and the National Credit Act provided exactly that.

In 2005, when the National Credit Act was signed into law, the directors were ahead of the curve. Consumer Friend had been launched as a separate business – offering comprehensive and compelling debt review and rehabilitation solutions to credit providers. At this early stage, several of the firm’s traditional legal collection clients had already joined the Consumer Friend stable, entrusting their debt review matters to the newly formed BPO entity.

From the start, a key focus was cash flow optimisation for clients. Part of this strategy included offering our clients a specialist debt recovery entity to collect on accounts that have terminated from their Debt Review plan.
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THE REST, AS THEY SAY, IS HISTORY

Over the past 20 years, Consumer Friend has built strong working relationships and integrated systems with Credit Providers, Debt Counsellors, and Payment Distribution Agencies, and now provides state-of-the-art API technologies to all recognised players within the Debt Review Industry. These partnerships have enabled effective and maximum debt restructuring through the implementation of realistic payment and collections strategies and solutions.

Consumer Friend has consistently remained at the forefront of South Africa’s Debt Review industry. This includes addressing parliament on key Debt Review issues and being commissioned to compile working papers for the portfolio committees of Justice, Finance and Trade & Industry.

Today, we are proud to serve 23 BPO clients, ranging from blue-chip retailers to formal banking institutions. Consumer Friend continues to lead in product innovation and service development within an ever-evolving industry while at the same time, ensuring the highest levels of compliance with the timelines and requirements of the National Credit Act.

The Consumer Friend executives and management team pride themselves on being immersed culturally into the debt review industry, and our CEO currently represents the retail industry nationally on the Credit Industry Forum – and serves in an advisory capacity on various sub-committees, established by the National Credit Regulator.

Accreditations
For the past 12 consecutive years, Consumer Friend has been voted as the number one BPO service provider by the debt review industry. That says it all !!!
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ACCREDITATIONS