Consumer Friend is the only provider to offer a full end to end outsource solution to Credit Providers
WHY CONSUMER FRIEND?
- Award-winning Debt Portfolio Management
- Industry-Specific & Highly Specialised
- Seamless Integration with Stakeholders
- Proprietary Technology & Workflow Management
- Full-Service Data & Reporting Suite
- Trusted by Major Credit Providers for over 20+ years
TALK TO OUR EXPERTS
CONSUMER FRIEND FAQ’s
Is Consumer Friend a Credit Provider?
Consumer Friend is not a registered credit provider. We act on behalf of a number of credit providers by providing a debt review service for them. We manage the entire debt review process on their behalf and will be liaising with your debt counsellor through the entire debt review process
Why is my balance with Consumer Friend different to the balance at the store?
Consumer Friend will reflect a balance in line with the debt review process. All concessions made and agreed on will be applied to your account. The credit provider (store) does not apply the concessions on their systems as they must report on the contractual obligations. Once you have paid up your account in line with your debt review obligations, any balance reflecting with the credit provider is written off.
Can Consumer Friend remove the debt review indicator from the credit bureau?
Consumer Friend cannot remove the debt review indicator from the bureau. When you apply for debt review, your debt counsellor will send an instruction to the bureau for a debt review indicator to be placed on your profile. Only your debt counsellor can remove the debt review indicator from the bureau once you have settled all your debt review accounts and are in possession of a Clearance Certificate.
ACHIEVE
NEW HEIGHTS
WITH OUR
SOLUTIONS
With our experienced, highly skilled staff, advanced operating platforms and sophisticated AI systems, Consumer Friend continually achieves optimal returns for its clients together with advanced reporting and data analytics.
Debtor Case and Workflow Management
We can assist with any stage of the business process using our industry leading platform (DREX). This allows us to manage large volumes of workflow expertly and accurately.
Data Entry
If our clients prefer to manage workflow using their tried and tested platforms, we offer a remote services option through secured portals.
Master Data Management
We offer a comprehensive data management solution where data needs to be “recaptured” accurately and completely. This ensures client’s data quality and ultimately their reporting functionality.
Data insights
Our Business Intelligence team provides our clients with custom-made and bespoke reporting packs. These can provide value-added insight into the performance of their internal operations (employee performance and workflow management) and debtor payment performance.
Multi-Channel Customer Services
To service large volumes of queries received either by emails or calls requires staff and systems. We offer three channels to manage customer service expectations which include:
- Emails: Managed by our customer accounts team.
- Calls: Serviced by our inbound calls team or through an IVR solution.
- Self Service: Our system portals (Consumer Portal, Debt Counsellor Portal and Client Portal) provide unique solutions to generalised queries which include:
- Monthly Statement requests
- Payment updates
- Debtor Payment solutions
- Document requests
Debtor Payment Adherence
The goal is to ensure that the debtors honour their arrangement and settle their debts as per the agreed Payment Plan. Our debtor payment adherence solutions drive payment behaviour to ensure that the debtor is informed of:
- Upcoming payment dates and amounts
- Default payment notifications
- Annual review reminders
- Discounted settlement offers
- Multichannel payment solutions
- Automated debtor statements
Compliance Monitoring
Each step in the process, starting from workflow data capturing and call activity, is strictly monitored for quality and compliance purposes by Vault – our experienced quality assurance and internal audit division using QA software and internal audit working papers.