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DREX Portal
We're introducing a smarter and simpler way to manage your debt review! We're proud to unveil our newly updated DREX portal based on Consumer Friend's Debt Review Exchange platform. The new digital portal is designed to transform how consumers, debt counsellors, and...
Debt Review With Dummies
Still in the afterglow of a very successful trio of wins at this year’s Debt Review Awards, Scott van Staden, was interviewed on the #DebtReviewwithDummies podcast. Scott talks about our role in the industry and how thrilled we are to have won three awards in the same...
Debt Review Awards 2025
Exciting news! We took home three wins at the #DebtReviewAwards2025, in the following categories: 🏆 Retail Finance 🏆 Short Term Finance 🏆 Highest Rated Debt Review Department These awards are dedicated to recognising excellence in the Debt Counselling and Debt Review...
CONSUMER FRIEND RECEIVES TOP RCS AWARD FOR THE SECOND CONSECUTIVE YEAR
The Consumer Friend Exco were present at the annual RCS Awards Ceremony held in Stellenbosch in March 2025, to receive the prestigious “EDC of the Year (Specialised)” award for the second consecutive year. Consumer Friend has consistently held the position of Industry...
Consumer Friend Wins at the Debt Review Awards
We are excited to announce that Consumer Friend has won two esteemed awards at this year’s Debt Review Awards, held at Venue D’Aria in Cape Town. This recognition underscores our commitment to supporting consumers in managing their debts and achieving financial...
Consumer Friend appointed to Administer FASTA’s Debt Review Portfolio
We take great pleasure in advising that FASTA has appointed CONSUMER FRIEND as its outsourced service provider for accounts entering the Debt Review process. Through a combination of skilled people, efficient processes and leading-edge technology, Consumer Friend...
CONSUMER FRIEND RECEIVES PRESTIGIOUS RCS AWARD
Congratulations to our dedicated RCS / Consumer Friend debt review team. RCS awarded Consumer Friend the prestigious “EDC of the Year (Specialised)” at their annual awards ceremony held in Cape Town in March 2024. Consumer Friend is regarded as South Africa’s leading...
CONSUMER FRIEND WINS AGAIN – 10 YEARS IN A ROW !!!
The prestigious 2023 annual Debt Review Awards were held in Johannesburg on 21 October and Consumer Friend, was awarded first prize in the category Best Retail Finance Credit Provider. This is the 10th successive year that Consumer Friend has been voted as winner in...
Consumer Friend Wins Best Retail Finance Credit Provider Again.
The highly anticipated annual Debt Review Awards took place this year on the 30th of September in Cape Town where awards were handed out to the various role players in the Debt Review Industry as voted for by the industry. Consumer Friend walked away, once again, with...
Cash Converters Chooses Consumer Friend for Outsourced Debt Review Services
KWAZULU-NATAL, June 2022 - We take great pleasure in advising that Cash Converters has appointed CONSUMER FRIEND as its outsourced service provider for accounts entering the Debt Review process with effect 20 June 2022. "We are pleased to welcome aboard another Credit...
Meet Chantell – Consumer Friend’s New Business Relationship Manager
Tell us about yourself - who is Chantell? I would describe myself as dependable, loyal, enthusiastic and a mother of two wonderful children. I am a person who understands how important work is to my overall happiness. Over the years I have learned that when you work...
Debt Review Task Team Agreement Webinar
10 March 2022 Time: 09h00 NCR Hosts: Kedilatile Legodi - Manager: Debt Counselling Timmy Van der Grÿp - Legal Advisor: Debt Counselling Department
Debt Review Terminations Webinar
Tuesday 12 October Time: 9 - 10 AM Timmy van der Grijp, NCR Legal Advisor will discuss the termination process Section 86(10), Section 88(3), Section 86(11), lawful vs unlawful terminations, and actions required by Debt Counsellors.
Consumer Friend Wins – Best Retail Finance Credit Provider
8 consecutive years! Consumer Friend has done it again, winning the "Best Retail Finance Credit Provider Award" at the 2021 Debt Review Awards. We are truly enthused for being recognised for this important industry award. The Debt Review Awards is an Industry Awards...
The state of the Consumer Credit Industry
The state of the Consumer Credit Industry Proudly bought to you by Consumer Friend Thursday, 26 August, 11 AM - 12 PM Laurien Kemp - Nedbank Muhammed Laher - ABSA Cindy Mauritz - Capitec Denise Hartley - First National Bank Roxanne Fietze - Standard Bank View the...
Ubank Ltd Chooses Consumer Friend for Outsourced Debt Review Services
KWAZULU-NATAL, MAY 2021 - We take great pleasure in advising that UBANK has appointed CONSUMER FRIEND as its outsourced service provider for accounts entering the Debt Review process. "We are delighted to welcome another Bank into the Consumer Friend stable. Our...
Consumer Friend Virtual Roadshow
Not to be missed Webinar! Our clients Points of contact Operational Processes POPIA DREX Portals Thursday, 15 April 2021 09:00 - 10:30
Consumer Friend Recognised by RCS
On the 5th of March RCS held their Annual EDC Awards Celebration for 2020. This year, the event was held in a virtual fashion and highlighted top outsourced debt collection organisations that have made a considerable impact in recovering funds on behalf of RCS....
DCRS Costs
DCRS is a set of standard rules agreed upon by the industry that provide voluntary concessions by exclusion of certain charges, adjusting the contractual fees, interest rates and repayment terms on credit agreements that are restructured under debt counselling. The...
NCR Circular on Standardised Court Orders
Towards the end of 2020, after deliberations with various related stakeholders, the NCR issued a circular developed by the CIF with proposed operational solutions to standardize debt review court orders. It further addresses the inability of debt counsellors to comply...